Bookings
All bookings via our online system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 25% (or full payment) of the cost of your stay is required. Bookings must be paid in full 30 days before your stay. If the booking is less than 30 days from the date of your stay the full price of the stay is required.
Payment can be made by debit or credit card online at the time of your booking. Confirmation of the booking will be sent after the deposit (or full payment), has been received. If the balance is not paid by the due date Oaklands reserves the right to re-let the lodge and retain the deposit. Oaklands only accepts bookings from persons over 18 years of age. Oaklands reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
The prices featured on the website are not binding; Oaklands reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.
Security Deposit
A refundable Security deposit will be charged against your account of £250 for Heartwood Treehouse or £150 for Bluebell and Foxglove
Please Note: No funds will be taken from your account providing Terms and conditions have been met.
Oaklands Glamping is a strictly non smoking site and should guests smoke in any of the properties, a charge will be made to cover the cost of additional cleaning and soft furnishings!
The property should be left in the high level of cleanliness that it was found in!
Please report any damage or breakages to the owners before leaving. Although you will not be charged for minor breakages, major damage will be charged for. If the damage exceeds the £250 or £150 security deposit the client will be liable to pay in full the balance difference to replace any damaged items.
Arrival
Please advise us of your intended arrival time and update us en-route. Your lodge will not be ready until 3pm. Please ensure you plan your journey to arrive no later than 6pm as we need time to show you how everything works.
When you arrive please come to the Reception and we will show you to your lodge. You can drive up to your lodge to unpack, but we then ask that you park your car in our designated car park area.
Please do not bring confetti or candles.
Departure
Guests are requested to vacate their lodge by 9.30am at the latest on the date of their departure, having washed up, tidied and returned all furniture & fittings to their original positions. We also ask all guests to strip their beds as it saves enormous amounts of time and ensures that we don’t launder clean linen unnecessarily.
Cancellation
If you cancel within 4 weeks of your arrival date then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your non-refundable deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance.
Oaklands Glamping are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstance shall include (but will not be limited to) war, terrorism, serious crime, industrial action, flooding, natural disaster, epidemics, or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.
Maximum Occupancy and Accessibility
The number of persons occupying Heartwood Treehouse must not exceed the number of 2 as stipulated in the booking confirmation.
The number of persons occupying Foxglove or Bluebell must not exceed 2 as stipulated in the booking confirmation.
Oaklands Glamping reserve the right to refuse entry to the entire party if these conditions are not observed.
Day and overnight visitors are not allowed.
Due to the layout of Heartwood Treehouse with its Grand staircase, please note that unfortunately it is not suitable for those with limited mobility.
Noise
We request that noise is kept to a minimum particularly in the evenings and specifically after 10.00 pm. Please do not bring amplified music of any sort. Conversely we are unable to do much about occasional farm noise, local country sports or indeed wild animals (owls, buzzards, foxes & badgers in particular) or the dawn chorus!
There is a strict No drone flying policy at Oaklands Glamping at any time!
Children
Oaklands is an adult only Glamping site.
Smoking
Smoking is not permitted at any time within the lodge or on the decks. Please do not bring or light any candles, and please do not leave any fires unattended.
Pets
We regret no pets are allowed on the premises.
Loyalty Reward Programme
- All prior bookings must have been made through our website to qualify.
- If you are unsure how you booked and would like us to check, please feel free to get in touch.
- Your fifth free stay entitles you to a 2-night midweek stay for 2 adults only arriving on a Monday or Wednesday in one of our available Safari tents.
- Our normal T&Cs for standard bookings as mentioned above apply while staying with us including the refundable security deposit.
Oaklands Glamping reserves the right to refuse entry to the entire party if these conditions are not observed.
