Bookings
All bookings made through our online system should be treated as provisional until you receive confirmation from us via email. To secure your booking, a non-refundable deposit of 25% (or full payment) is required. The full balance must be paid at least 30 days prior to your arrival. For bookings made within 30 days of the stay, full payment is required at the time of booking.
Payment can be made by debit or credit card online. Confirmation will be sent after the deposit or full payment has been received. If the balance is not paid by the due date, Oaklands reserves the right to re-let the accommodation and retain the deposit.
Bookings are only accepted from persons aged 18 or over. Oaklands reserves the right to refuse or cancel a booking at any time without stating a reason.
The prices on our website are subject to change. The price confirmed at the time of booking is binding.
Security Deposit
A refundable security deposit is required:
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£250 for Heartwood Treehouse
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£150 for Bluebell and Foxglove Safari Tents
No funds will be taken unless the Terms and Conditions are breached.
Smoking is strictly prohibited inside all properties. If guests smoke inside, a cleaning fee will be charged. All accommodations must be left clean and tidy.
Please report any damages or breakages before departure. Minor breakages are not usually charged, but significant damage will be deducted from the security deposit. If damages exceed the deposit amount, guests are liable for the full cost of repairs or replacements.
Arrival
Check-in is from 3:00pm. Please inform us of your expected arrival time and keep us updated while en route. Guests must arrive no later than 6:00pm so we can provide a full handover.
Upon arrival, please check in at Reception. You may drive to your accommodation to unload, but vehicles must be parked in the designated parking area thereafter.
Please do not bring confetti or candles.
Departure
Check-out is by 9:30am. Guests are asked to leave the lodge clean and tidy, return furniture to its original position, and wash up before departure. We also kindly ask guests to strip their beds to assist with laundry.
Changeover Days & Minimum Stays
Check-in and check-out days are Monday and Friday only.
We offer the following stay options:
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Four-night midweek stays (Monday to Friday)
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Two or three-night weekend stays (Friday to Monday)
Seven-night stays receive an automatic 10% discount.
Cancellation Policy
If you cancel within 4 weeks of your arrival date, no refund can be given. Cancellations made more than 4 weeks in advance are eligible for a refund minus the 25% deposit, or you may reschedule for another date. A £50 administration fee will apply.
Oaklands Glamping is not liable for refunds or compensation due to circumstances beyond our control (Force Majeure), including but not limited to war, terrorism, flooding, epidemics, or natural disasters. We strongly recommend that guests take out holiday insurance to cover unforeseen cancellations.
Maximum Occupancy & Accessibility
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Heartwood Treehouse: Maximum 2 adults
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Foxglove Safari Tent: Maximum 2 adults
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Bluebell Safari Tent: Maximum 2 adults
Day or overnight visitors are not permitted.
The Heartwood Treehouse is not suitable for guests with limited mobility due to its elevated position and staircase access.
Noise Policy
Please be considerate of other guests by keeping noise to a minimum, especially after 10:00pm. No amplified music is allowed on site. While we cannot control natural countryside sounds or local farming activity, we kindly ask that guest behaviour respects the peace and tranquillity of the setting.
Drone use is not permitted on site at any time.
Children
Oaklands Glamping is an adult-only site. We are unable to accommodate children under any circumstances.
Smoking
Smoking is strictly prohibited inside all accommodations and on the decks. Open flames and candles are not permitted. Fires must never be left unattended.
Pets
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Heartwood Treehouse and Bluebell Safari Tent: No pets permitted
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Foxglove Safari Tent: A maximum of two small to medium-sized dogs are permitted at an extra charge per dog
Dogs must not be left alone in the accommodation at any time and must be kept on a lead when outside, unless within the enclosed balcony area of Foxglove.
Owners must bring their own dog bedding, bowls, and food. All waste must be cleaned up immediately.
If a dog is excessively noisy or causes disruption, guests may be asked to leave in fairness to others.
Loyalty Reward Programme
Our loyalty scheme rewards returning guests who book directly via our website.
After four qualifying stays, your fifth stay is free and includes a 2-night midweek stay (Monday to Friday) for 2 adults in an available Safari Tent.
Normal booking Terms & Conditions apply, including the refundable security deposit. Please note that only Foxglove Safari Tent is dog-friendly.
Oaklands reserves the right to refuse entry if loyalty terms are not met.
